{"id":8286,"date":"2023-06-21T00:00:00","date_gmt":"2023-06-20T22:00:00","guid":{"rendered":"https:\/\/i2cat.net\/la-direccio-general-dadministracio-digital-de-la-generalitat-presenta-una-guia-de-serveis-digitals\/"},"modified":"2023-06-28T00:00:00","modified_gmt":"2023-06-27T22:00:00","slug":"la-direccio-general-dadministracio-digital-de-la-generalitat-presenta-una-guia-de-serveis-digitals","status":"publish","type":"post","link":"https:\/\/i2cat.net\/ca\/la-direccio-general-dadministracio-digital-de-la-generalitat-presenta-una-guia-de-serveis-digitals\/","title":{"rendered":"La Direcci\u00f3 General d&#8217;Administraci\u00f3 Digital de la Generalitat presenta una guia de serveis digitals!"},"content":{"rendered":"<h3>La Guia descriu els <strong>principis<\/strong> que han de seguir els serveis p\u00fablics digitals, els <strong>passos<\/strong> que cal fer a partir del moment en qu\u00e8 es decideix crear-los i un ventall de <strong>t\u00e8cniques<\/strong> per seguir aquests passos de manera que es cre\u00efn <strong>serveis ajustats a les necessitats dels ciutadans<\/strong>.<\/h3>\n<p>El motiu del desenvolupament d&#8217;aquesta Guia ha estat que la Generalitat de Catalunya t\u00e9 un ventall molt ampli de serveis digitals, impulsats per un ric ecosistema de departaments i ens del sector p\u00fablic. Alguns d\u2019aquests serveis s\u2019han dissenyat amb t\u00e8cniques capdavanteres, mentre que molts altres mantenen una metodologia m\u00e9s cl\u00e0ssica i pr\u00f2pia d\u2019una administraci\u00f3 entesa com una organitzaci\u00f3 que fa tr\u00e0mits. La disciplina del disseny de productes i serveis ha avan\u00e7at molt les darreres d\u00e8cades. L\u2019arribada de l\u2019era digital ha deixat en mans de la ciutadania serveis intu\u00eftius que situen en un pla destacat l\u2019experi\u00e8ncia d\u2019usuari, i aix\u00f2 genera l\u2019expectativa leg\u00edtima que l\u2019Administraci\u00f3 p\u00fablica ha d\u2019adaptar tamb\u00e9 els seus serveis a aquesta nova concepci\u00f3.<\/p>\n<p>Aquesta Guia pret\u00e9n dotar tota la Generalitat d\u2019una <strong>metodologia avan\u00e7ada i comuna de disseny i gesti\u00f3 de serveis digitals<\/strong>, per tal que els serveis p\u00fablics puguin estar a l\u2019altura de les necessitats i les expectatives d\u2019una ciutadania que ja \u00e9s digital. Per fer-ho, situa al centre l\u2019experi\u00e8ncia de les persones que hagin d\u2019utilitzar els serveis i actualitza els processos de treball dels empleats p\u00fablics per aprofitar tot el potencial de l\u2019era digital.<\/p>\n<p>Des de la publicaci\u00f3 de la Guia de serveis digitals el 2020, s&#8217;ha usat la metodologia per portar a terme una vintena de projectes, molts dels quals s&#8217;han posat en marxa. <strong><a href=\"https:\/\/administraciodigital.gencat.cat\/ca\/projectes\/serveis-digitals\/guia-de-serveis-digitals\/projectes-realitzats-amb-la-guia-de-serveis-digitals\/\" target=\"_blank\" rel=\"noopener\">Aqu\u00ed<\/a><\/strong>pots con\u00e8ixer tots els projectes que s&#8217;han realitzat ja amb la Guia de serveis digitals.<\/p>\n<p>La Guia la pots descarregar a la<a href=\"https:\/\/administraciodigital.gencat.cat\/ca\/projectes\/serveis-digitals\/guia-de-serveis-digitals\/\" target=\"_blank\" rel=\"noopener\"> p\u00e0gina web oficial<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Guia descriu els principis que han de seguir els serveis p\u00fablics digitals, els passos&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6562,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-8286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Direcci\u00f3 General d&#039;Administraci\u00f3 Digital de la Generalitat presenta una guia de serveis digitals! 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